Support

We're a small team. We read every email.

Email

For anything — questions, bug reports, feature requests, refund help, privacy concerns — email hello@snorecam.app.

For privacy-specific questions, email privacy@snorecam.app.

Before you email — common fixes

Clips aren't being captured

Check that microphone and camera permissions are granted: iOS Settings → SnoreCam → toggle Microphone and Camera on
Confirm the monitoring session is actually started — the home screen shows "Listening" with a pulsing dot when active
Make sure the phone is in a quiet enough environment that the mic isn't constantly triggered (some apps trigger from HVAC alone — adjust sensitivity in Settings)

Battery drained overnight

Plug the phone in. SnoreCam is designed for plugged-in use.
If you must run on battery: lower the trigger sensitivity in Settings, which reduces camera wake-ups
Disable iCloud Photos sync if you don't need it on this phone

AI captions don't appear

Check Settings → Smart Captions is enabled
On older iPhones (pre-15 Pro), captions use a smaller model that may take longer to generate — wait 1–2 minutes after a clip is captured
Captions don't write to a sidecar until the night's session ends — if you're checking mid-night they may not be there yet

Subscription / refund

Subscriptions are managed by Apple. Cancel anytime in iOS Settings → [your name] → Subscriptions → SnoreCam. Refund requests go to Apple via reportaproblem.apple.com — we have no access to your billing information.

I want to delete everything

Uninstall SnoreCam from your iPhone — that removes all clips and on-device data. To also wipe iCloud-synced preferences, go to iOS Settings → [your name] → iCloud → Manage Account Storage → SnoreCam → Delete Data.